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Frequently Asked Questions
Why choose us for your lighting needs?
We are a trusted supplier with over 18 years of experience in the LED light industry. Our team consists of qualified experts from electric and light institutes who efficiently handle development, sourcing, quality control, and shipping.
Can we request a sample before placing a bulk order?
Yes, samples are available. Stock samples can be provided for free, while customized logos or designs may incur a cost. Note that courier fees for sample delivery are typically covered by the customer.
What is the lead time for samples and mass production?
Stock samples are ready within 2 days. Customized samples take about 7 days. For bulk orders, the standard lead time is approximately 30 days, depending on the specific item and quantity required.
How is product quality controlled?
Our QC team performs rigorous in-line and final inspections according to AQL standards. Defective products are filtered out, and a detailed inspection report is provided for approval before shipment.
What are the shipping methods and delivery times?
Large orders are recommended for sea freight (approx. 30 days) or air freight (approx. 7 days). Smaller orders or samples are usually sent via couriers like DHL, TNT, or FedEx, arriving in 3-5 days.
How do you handle faulty products?
Due to our strict production control system, our defective rate is kept under 3‰. Should any issues arise, we offer replacements or professional solutions based on mutual discussion.