Frequently Asked Questions
Are you a professional manufacturer?
Yes, we operate our own factory with over 20 years of R&D and manufacturing experience based on ISO quality management systems since 2003.
What certifications do your products hold?
Our products are TUV, CB, CE, EMC, SAA, CCC, and RoHS approved, with comprehensive reports for IP66, IK10, and LM79/LM80.
Do you offer OEM/ODM services?
Yes, we provide full OEM and ODM support, including custom LOGO placement on products and packages to meet different application requirements.
What is the standard warranty period?
We provide a 5 to 7-year warranty depending on specific customer requests and application environments.
What is the typical lead time for orders?
Samples are typically ready within 3-7 days, while mass production takes 10-20 days depending on the total order quantity.
How do you handle product quality issues?
Our defect rate is maintained below 0.1%. For any faults within the warranty period, we provide new replacements or repair services depending on the situation.